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Principle 1 Objectivity: The role of the Professional Patient Advocate is to represent the patient and family first and foremost, regardless of their organization’s interests.

Principle 2 Scope of Practice: The Professional Patient Advocate must know his or her scope of practice and work within his or her scope of practice. Other members of the healthcare team should be utilized as needed to meet the demands of a client that may go beyond the individual advocate’s scope of practice.
Principle 3 Full disclosure of services, fees and length of time services will be performed: The Professional Patient Advocate must provide to the patient and their family (if involved) a document that fully discloses the role and function as well as fees and services the patient advocate will perform before starting services. A contract outlining the scope of services the professional advocate will perform and length of time those services will be in place should be agreed to prior to the commencement of services.

Principle 4 Confidentiality: A Professional Patient Advocate should obtain a consent that authorizes the patient advocate to speak and act on behalf of the patients in health and healthcare matters in accordance with federal confidentiality laws. The consent should be dated and presented on each encounter the professional patient advocate has with or on behalf of the patient.

Principle 5 Promoting Autonomy: The Professional Patient Advocate’s role is to educate and empower the patient to make informed decisions in regard to their health and healthcare based on their individual wishes and in keeping with their cultural, spiritual, religious and ethical beliefs.

Principle 6 Accountability: The Professional Patient Advocate is held accountable for the work done on behalf of his or her patients.

Principle 7 Continuous Learning: The Professional Patient Advocate commits to continuous learning in order to keep up to date on clinical matters and with trends and advances that impact patient care.
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