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RETAINING US

Patient Advocacy Services Fee-based Retainer

The first step is to let us know that you are interested in our services. The section labeled Request a Proposal  provides you with the process, and the basic information you will be asked during the initial fact finding conversation about your particular situation. There may be similarities between cases, but no case is exactly like another – therefore we do not make direct comparisons.

Since proposals are personalized to each client, response times do vary. Once you have received and reviewed the proposal generated after our initial discussion, we are happy to address any questions you might have. If you decide to engage our services, we will generate a retainer agreement for your approval and signature.

Your retainer agreement will detail the services to be provided, including the amount of time assigned to your case on a monthly basis. Whether a short or long-term client, the retainer agreement might include the day(s) of the week, time of day, specific locations or name of third parties associated with the case. The executed agreement is activated upon receipt of the first month’s retainer fee, billed monthly thereafter.

Because of the type of service we provide and time required to establish relationships with your providers, Patient Advocacy Services cannot be retained on an hourly basis. At this time, our services are not covered by insurance. We suggest you speak with a financial consultant about a Healthcare Spending Account as a financial option if funding a retainer is not in your budget.

Types of Clients

LONG TERM
Patient Advocacy Services
classifies long-term clients into two groups. The first is referred to as Custodian – Elder Care. Individuals in this group might, for example, reside in an assisted living facility and not require daily assistance from an advocate. Instead, contact by phone or in-person visits can occur once or twice a week in a maintenance capacity to ensure circumstances and care remains satisfactory. Long-term clients typically engage Patient Advocacy Services on a retainer basis.

The second long-term client group is described as Chronic – Medical. These individuals might or might not have a confirmed diagnosis but do require daily contact (up to six days a week) in the process of care, treatment and diagnosis. These clients engage Patient Advocacy Services for a minimum of six months.

SHORT TERM
Comprehensive – Ambulatory
clients work with Patient Advocacy Services to help them with a specific medical situation. This is often a surgical procedure done on either an inpatient or outpatient basis. Period of engagement is typically 30 days, although it can be extended if required.

Every individual is unique and no two situations are identical. Therefore, we provide our clients with a personalized approach to their care needs. Once we know more about your specific situation, we can provide you with information about Patient Advocacy Services fees based on the scope of work and level of support you want. You can use the information contained in Request a Proposal section to submit information that we will in turn use to conduct a conversation to assess your service needs, and submit a proposal for your consideration.

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