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ROLES & RESPONSIBILITIES

The Advocates’ Roles and Responsibilities*

Below is a sample of an advocates various roles and responsibilities. They are broad examples and are not necessarily applicable in all cases.


  1. The advocate acts as a liaison between patient and healthcare provider.The advocate fosters open and forthright communications that benefit all parties.
  2. The advocate is a resource for both patient and physician in support of optimal delivery of care.
  3. The advocate is generally knowledgeable in healthcare practices and compliance.
  4. The advocate can be present for healthcare appointments and notify the healthcare provider of patient compliance issues.
  5. The advocate communicates with the patient to help ensure the patient understands the treatment plan.
  6. The advocate can research and provide medical literature to the patient, family or healthcare provider as requested.
  7. The advocate can help manage billing and accounting tasks.
  8. The advocate can help resolve home care and coordination-of-service issues.
  9. The advocate can take a pro-active role in resolving mployer issues that arise over recovery-time absence.
  10. The advocate can monitor and address issues of non-compliance, whether from the patient, provider, employer or other entity.
  11. The advocate maintains patient privacy according to local and national laws, treating all patient and family information confidentially.
  12. The advocate stays current with changes in legislation that could impact the patient, patient care or patient rights.
  13. The advocate can, at the patient’s request, intervene on behalf of the patient with any third-party failing to meet expectations and obligations.
 
* Definition extracted from Wikipedia, the free encyclopedia
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